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Frequently asked questions
What are the requirements?
What happens during a session?
On the day of your interview, you’ll receive an email from us with a link for you to join the interview. Most of the interviews happen on the PingPong website, it is safe and convenient.
- Computer or laptop with a webcam and microphone that’s able to run video calls smoothly.
- A reliable internet connection.
- Chrome or Firefox browser.
Usually, your interviewer will give you a website link to visit and ask you to share your screen. They’ll ask you a few simple questions: all you need to do is answer them honestly or think aloud by describing your thoughts while you’re looking at their product, so that they can learn from your reactions. A silent interviewee isn’t the most helpful one 😉
There’s nothing to be nervous about! Interviews are simple and friendly. It is not an examination and you’re certainly not being judged on how confident you are, or how good you are with a computer. Your interviewer will talk you through everything you need to know.
How do I participate in these sessions?
Can anyone sign up to PingPong?
How do I get paid?
We will pay you directly to your bank account
(via Transferwise) or to your PayPal account. Your compensation will automatically be paid within 7 days after the interview.
Please keep in mind that PayPal might charge you a small fee for receiving funds.
Why would anyone pay me to do this?
When designers are building apps and websites, they desperately want to hear what real people think about products they’re building. The best way to get those insights is through personal and engaging user interviews.
As a tester, you’re spending your precious time to help give valuable feedback, and so our customers (mostly startups and internet businesses) are genuinely willing to pay you for your time.
Do you deduct taxes from my compensation?
How much can I earn?
You’ll typically be able to earn €20 for a 30 minute interview and €40 for a 60 minute interview. In some cases, where a researcher has very specific needs, you may be invited to sessions with much higher compensation on offer, sometimes as much as €100-200.
We don’t set a fixed limit on the number of sessions you can participate in, but the number of invitations you receive will depend on whether your background matches up with the needs of our researchers.